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  1. How do I log into the uBuilder?

  2. If you have not received your login information via email give us a call at 1-800-544-9459 and we can supply that for you. You can log into your website by visiting http://login.ubuilder.com and typing your username and password into the space provided. Once you have done this click on the "Login" button and this will take you into your site.

  3. Do I need to download any software onto my computer?

  4. There is no software to download. Everything you need to build a professional website is online and waiting for you to log on and build.

  5. How much time does it take for my site to publish once I have hit the publish button?

  6. Your web site will be published immediately once you hit the publish button. After your site has been published a link will be displayed in which you can click on to view your web site.

  7. How do I put an image on a page?

  8. When you log onto your website the first webpage that will appear will have several options on it. Click on the "Your Library" option. Then click on the Images Icon to enter the Image Library. At the top a button will read "Add an Item" Select this option and it will pull up a new screen. In this screen name the libary item and then hit the "Browse" button to find the image you have previously saved your computer that you want to import. Hit the "Open" button on the file window your computer has opened, then click "Done" at the bottom of the "Add Library Item" to import the image to your site.

    Now you can add the new image to any page in your web site. To do this select the "Your Site" option on the main menu. From here select the page you would like to add the image to and click the "Edit Page" button. When it brings you to the preview of that page it will give you an option to "add a row." When you select this option it will give you choices of what you would like to add. Select the choice that says "Library Item" or "Library Item and Text" then you will be able to select from a list the library item that you want to add. To complete the process, just follow the instructions on each page until you are returned to the preivew of your page. You should now see the newly inserted image on your page.

  9. What is the "Your Library" section of my site for?

  10. This section is where you import images, flash movies, music, and ebooks to use on your web site. After you have imported a library item, you can add it to any of your pages.

  11. What is the "Your Information" section of my site for?

  12. This is where you would fill in all the information that is important for the running of your web site. This includes basic information, merchant account information, shipping options, and tax options.

  13. What is the "Your Warehouse" section of my site for?

  14. This is where you add products to your web site. Once you have added products here you can add them to any page on your web site. To do this select the "Your Site" option on the main menu. From here select the page you would like to add a product to and edit that page. When it brings you to the preview of that page it will give you an option to "add a row" When you select this option it will give you choices of what you would like to add. Select the choice that says "product", then you will be able to select from a list of products that you have already added through the "Your Warehouse." In the "Your Warehouse" section you will also find a list of distributors that you can use to find products to sell on your web site.

  15. What is the "Your Site" section of my site for?

  16. This is where you will build your site. You can change your site name, add pages, edit pages, preview your site, and publish your site. This is where your pages are created that will be seen by anyone on the net that visits your site.

  17. When do I use the "Logout" button?

  18. When you are finished building your site for the day select the log out button. When you are logged out, no one can use your computer to tamper with your site.

  19. Does hitting the "Logout" button update the changes on my site?

  20. Hitting the "Logout" button will only log you out of your uBuilder. To update the changes to your website you will need to publish your site by selecting the "Publish Site" button at the bottom of the site building page located in the "Your Site" area of the uBuilder.

  21. After I have published for the first time how do I update the changes I make?

  22. You can always make changes and update them to your website as often as you would like. To make your changes take effect click the "publish site " button located at the bottom of the "Your Site" page.

  23. Can I only sell things on my web site that comes from the list of distributors?

  24. You can sell anything on your website that you would like as long as it is not illegal. We simply offer the distributor information to give you something to sell if you currently have nothing to sell.

  25. Where do I start?

  26. You should have received an e-mail with log in information shortly after you attended the seminar. This would include your web address as well as your user name and password. If you have this e-mail go to the address specified and use your username and password to start building your web site.

    If you have not yet received this email please give us a call as soon as you can. We will send the information out to you promptly and if need be we can give it to you over the phone.

  27. I am lost, whom can I call?

  28. Please call uSight.com Customer Service at 1-800-544-9459. You also might be able to find answers to your questions in this knowledge base.

  29. What is my username and password for the uBuilder?

  30. Your username and password is sent to you via e-mail within twenty-four hours of your purchase. If it has not please contact us at 1-800-544-9459.

  31. What is a Hyperlink?

  32. An Hyperlink is an action that allows you to create a link that will direct your web site viewers in one of three directions.
    1) Create a link that will open an e-mail box so your viewers can send you an e-mail.
    2) Create a link that will take customers to another page within your website.
    3) Create a link that will take your viewers to another web site of your choice.

  33. Can I make my sight link to my e-mail?

  34. Yes. On the "Edit Content" page highlight the portion of the text that you would like to make a link. Then click on the "Create Hyperlink" button and in the box labeled "Link to an email address" enter the desired email address. Finally click on "Set" to create the email link.

  35. Does my URL always have to start with website.ubuilder.com?

  36. No, this is how your site will be set up but you can change that at any time. To register a personalized domain name please call customer service for pricing information.

  37. When I publish my site how can people find it?

  38. There are many ways to bring people to your website. When you publish your site it will show up one of two ways, either www.yourdomainname.com, if you have already purchased a personalized domain name. Or website.ubuilder.com/yourname, if you have not yet purchased a domain name. Your website will be registered with 1500 different search engines. This registration comes with a one time submission. However you can have your name resubmitted to these search engines on a weekly or daily basis. This is going to help bring people to your website. For pricing information please call customer service at 1-800-544-9459.

  39. How long does it take to build a site using the uBuilder program?

  40. A website can be built in minutes. However to put together the site you want it will take time. The time it takes will depend on how much detail you want on your site as well as how familiar you are using the basic functions of your computer. Most sites will also need maintenance often, adding products or changing pricing. You will do things like this from time to time as the need arises so the building of your site is ongoing. uSight.com offers site building packages that can have your site done in about a week. For details and pricing of these services please call customer service at 1-800-544-9459.

  41. What hours can I call and talk to technical support?

  42. Technical support is open Monday through Friday from 8:00 AM to 7:00 PM Mountain Standard Time. You can also email technical support at customerservice@usight.com and your inquiry will be addressed as soon as possible.

  43. Will you design my web site for me?

  44. Yes, uSight.com offers an array of design packages and services to help you get your site looking just the way you want it. For details and pricing please call customer service at 1-800-544-9459.

  45. Can I have a friend design my web site for me?

  46. You can have your site designed by anyone.

  47. Do I have to use uBuilder to design my web site?

  48. We recommend the uBuilder program to help you design your site but there are other ways to do it. If you have experience designing web pages with written code you can have FTP access to upload your information. However, this eliminates free technical support, your space is then limited, and the content you upload cannot be edited from within the uBuilder. For details and pricing please call customer service at 1-800-544-9459.

  49. How do I link my merchant account to my uBuilder web site?

  50. 1. Log in to your uBuilder at http://login.ubuilder.com
    2. Select the "Your Information" option
    3. Select the "Merchant Account" option
    4. Enter your merchant username and your merchant password in the spaces provided and click the "Update Information" button.

    This will connect your merchant account and you will be ready to accept Visa and MasterCard.

    Note: The two e-mail boxes, "Orders E-mail" and "Customer Service E-mail", are used to send you the results of an e-commerce transaction. If you do not provide a value for these, your e-mail address from the Basic Information section of Your Information is used.

  51. How do I add products into the uBuilder?

  52. After you log into the uBuilder select the "Your warehouse" option, then select the "Add New Product" button. Fill in the information about your product and click the "Add Product" button.

  53. How do I use the "Add Text" option on the "Add Content to Your Site" page?

  54. This button is used to add text to the pages of your website. If you want to add pictures with text you will not want to add them here. This is where you add words only. You will not be able to use any HTML in this section.

  55. How do I use the "Add library Item" option on the "Add Content to Your Site" page?

  56. This is where you will add pictures, flash movies, music, and ebooks to you web pages. You will not be able to add words here; you will simply choose a item from your library and choose the how you want it to appear on your site. You will not be able to use any HTML in this section.

  57. How do I use the "Add library Item and Text" option on the "Add Content to Your Site" page?

  58. This might be your most used button on your website. This is where you add library items ( such as images, flash, music, and ebooks) and text in the same area. If you would like a picture with a title this is where you would add it. You will not be able to use any HTML in this section.

  59. How do I use the "HTML" option on the "Add Content to Your Site" page?

  60. This is where you will enter any HTML code that you would like to add on your site. For a list of HTML hints and tips visit the HTML section of the knowledge base. Here you will find little things to help your site look better. Use HTML with caution. It is easy to mess up and often not easy to fix.

  61. Can I add products on different pages or do they all have to be on one page?

  62. You can add products to any page within your site. To add the products you will first need to upload them in the "Your Warehouse" section of your uBuilder. Then you will choose the "Add Products" option while you are adding new rows to your page. All you need to do here is select the product that you would like in that spot on that page.

  63. How do I set up my shopping cart?

  64. For your shopping cart to properly operate, you need to do the following: 1.Link your merchant to your site with your Merchant account username and password.
    2. Add products to your warehouse.
    3. Add products to pages in your site.
    When you publish your site, the "Add to Cart" buttons will be automatically created for each product that you added to a page on our site. When a customer clicks on this button, the product will be added to the shopping cart.

  65. How do I know when someone has made a purchase on my site?

  66. When someone makes a purchase on your website you will receive an e-mail letting you know what that customer has purchased. Your customer will also receive an e-mail confirmation for their purchase. To set this up you will need to include your email address in the merchant account section of the basic information area of your site.

    You can also view your orders by clicking on the "Your Orders" option on the main menu.

  67. Can I put my web hosting on hold?

  68. You can put your web hosting on hold at any time. However when you would like to use your website again we will need to take payment for the hosting that has not been paid.

  69. If I need help building my website will uSight do it for me?

  70. Yes, uSight.com offers an array of design packages and services to help you get your site looking just the way you want it. For details and pricing please call customer service at 1-800-544-9459.

    However if you need just a little help with some of the portions of building a website give us a call and we will do our best to help you through the portions of the uBuilder that are giving you troubles.

  71. How much space can my web site use?

  72. With the uBuilder software we allow you unlimited space for your web site.

  73. How many pages are allowed on my website?

  74. Your can have as many pages as you want. You can add new pages in "Your Site" area of the uBuilder (accessible by clicking on the "Your Site" option on the main menu). Enter the name of the new page in the box after "Add Page: " and click the "Add" button. br>
  75. I have been waiting for my login e-mail and it hasn't come yet, what should I do?

  76. Please call us as soon as possible so we can get this information to you. Usually the reason you have not yet received your login information is because we don't have the right e-mail address for you. So please give us a call and let us know so we can get this vital information to you.

  77. I was told my web site comes with an autoresponder. How does that work?

  78. Your autoresponder responds automatically to purchases on your website with two e-mails. The first email is sent to your customers thanking them for their purchase as well as giving them an order number. The second e-mail is sent to you with the details of the purchase as well as the contact information for your customer so you can ship the product.

  79. How can I purchase a design package for my website?

  80. To purchase a design package please call customer service at 1-800-544-9459. There are three design packages to choose from and a customer service agent will be more than happy to give you the details.

  81. When I am editing a page can I put things wherever I want?

  82. Yes the uBuilder 2.0 has been designed to allow you maximum control over the look and design of your website. When you first choose a page to edit it will come up in a preview screen displaying all of your content broken into the different sections it was added in. To the left of the content boxes or rows you will see little arrows. These little arrows will move that box in the direction of the arrow. This allows your to change the order of your content without having to erase it and add it again.

  83. Can I adjust the size of any image in my Library?

  84. When you add a picture from your library to one of your pages it will ask you what percentage in size you would like the picture to appear on your page.

  85. Do I have to adjust the size of my image before I import it into my library?

  86. No, your images can be adjusted in size when you place them on your web page. This allows you to add your images just the way they are without having to worry how they will fit on your pages.

    However, it is recommended that you resize your images before you upload them, because this will improve the load speed of your pages.

  87. I hit the "create Hyperlink" button and it doesn't create a link, what am I doing wrong?

  88. You need to make sure that you have highlighted the text you want to become the link.

  89. Does my web site accept FrontPage extensions?

  90. No, our servers do not support FrontPage extensions.

    You can use the HTML that front page creates for the content of your pages by using the HTML option on the "Add Content to Your Site" page. However you can not use HTML to change the frame of your website. The templates are there to give you a choice of the style you would like. For further options in changing the look of your website please call customer service.

  91. Can I use HTML on my web site?

  92. Your web site is set up to allow more experienced web designers the option of using HTML to create pages. To use HTML add a new row while editing a page. Here you will be able to choose the option to add HTML. Select this option and add your HTML in the box provided. Note: HTML is easy to get wrong and not as easy to fix. Use it carefully, as customer service is not available for mistakes made while using HTML.

  93. When do I publish my web site?

  94. You should publish your web site when you are ready to have people view it but keep in mind that publishing your site will not hurt if you are not finished with it. It could actually be helpful to let you see just how your site is coming along.

  95. How do I use the "Shipping Options" button under the "Your Information" button?

  96. This is where you can choose how to charge shipping to your customers. You can choose to charge shipping according to weight, by number of products purchased, by the price of the items, or you can offer free shipping.

  97. How do I use the "Tax Options" button under the "Your Information" button?

  98. You can set a default tax that will be charged to everyone, or charge tax by state. If your state charges different rates for different counties, then you can used the Zipcode tax options to set up the tax percent that should be added to your state tax.

  99. How do I use the "Basic Information" button under the "Your Information" button?

  100. This is where all your basic information is kept that is important for the running of your website

  101. How do I find out my state sales tax?

  102. Contact your local government.

  103. What do I do if my website goes down?

  104. Your website should not go down but if it does please call us immediately at 1-800-544-9459.

  105. If I forget any of my usernames or passwords what should I do?

  106. If you loose your user name and password we will be able to help you. Please call customer service at 1-800-544-9459.

  107. How do I include shipping charges in my website?

  108. Inside your uBuilder you will need to click on the "Your information" button. In the new page that this opens you will see a "Shipping Options" button. This is where you will determine how you would like to charge for shipping on your website. Choose the option that is best for you.

  109. Can I include taxes on the products I am selling?

  110. Yes you can charge taxes. You are responsible for charging your state sales tax to customers that are purchasing from your state. Other than this you do not need to charge taxes.

  111. If I am having technical problems with my uBuilder whom should I call?

  112. For technical problems you will need to call technical support at 1-800-544-9459.

  113. How do I change the look of my website?

  114. You can change the look of your website in many ways. The biggest way to change the look of your website is to change the template that your website is being built in. The uBuilder offers 14 different templates and we are working on adding more in future updates. Other ways you can change the look of your website would be to add images or flash movies. You can also use HTML to make your text take on a different look. If you would like uSight to make your website look different you can purchase a design package. For details and pricing information please call customer service at 1-800-544-9459.

  115. How do I set product options to a product, such as size and color?

  116. In "Your Warehouse" when you add a product or if you are editing a product select the "Edit Product Options" button near the bottom of the page. It will bring up a page that takes you through the rest of the steps for setting up multiple product options.

  117. Can I control the layout of my page?

  118. Your page layout is completely customizable. Once you have added content to your site it will show up on the design screen. In the bottom left corner of each section of content it will have little arrows that allow you to move your content around the screen to put it in any position on the page that you would like. This will allow you to import your content in any order and move it to look the way you want.

  119. What is the step by step process for building my site?

  120. To see the step by step process to the uBuilder visit www.ubuilder.com and select the web demo option or read the steps below.

    1. Log into your site by visiting login.ubuilder.com
    2. Enter your username and password
    3. Read the license agreement and accept or deny the license agreement
    4. Start with the "Your information" option
    5. Make sure the "Basic information" section has your correct information.
    6. Link your merchant account in the "Merchant account" section
    7. Fill in your shipping options in the "shipping options" section
    8. Fill in the required information in the "tax options" section
    9. Selct the "Main Menu" option at the top right of the screen and proceed to "Your Warehouse" section of your web site
    10. Add your products in the "Your Warehouse" section
    11. Proceed down the main menu to the "Your Library"
    12. Add your images into your library following the instructions in the library
    13. Further down the main menu select "Your Site" this is where you build your site
    14. Fill in your site name. This is where you will come if you would like to change your site name
    15. Choose your site template. There are 14 choices here and there will be more in the future
    16. Next add your pages.
    17. Select the page you would like to add content to and click the "Edit Page" button
    18. The design screen will appear that has two options; Click on "Add a New Row"
    19. Select the type of content you would like to add to your page
    20. Add your content by following the instructions on each page until you are returned to the design page
    21. Preview your site to make sure it looks the way you want it.
    22. If you need to change things go back to "Your Site" and edit the pages again
    23. After your pages look the way you want go back to "Your Site" and add your meta information by click on the "Site Settings" button
    24. Preview your site to make a final check of the content you have added.
    25. Publish your site. Visit your URL and see what you have accomplished.

    Your site is finished. You can always change what you have put on our site. To do so log into the uBuilder and change the information in the "Your Site" menu.

  121. What if the basic information page on my website is incorrect can I change that by myself?

  122. Yes you can change the information there yourself. You will also want to give us a call and let us know that we have some incorrect information for you. This will make sure that in the future you are kept up to speed with all the changes that are happening here at uSight.

  123. What do I do about setting up my merchant account and any questions I have about it?

  124. If you need to purchase a merchant account please call customer service at 1-800-544-9459. If you have already purchased a merchant account you will be able to connect it to your website with the following steps.

    1. Log in to your uBuilder at login.ubuilder.com
    2. Select the "Your Information" option
    3. Select the "Merchant Account" option
    4. Submit your merchant username and your merchant password in the spaces provided.
    5. Select the "update information" button

    This will connect your merchant account and you will be ready to accept Visa and MasterCard.

  125. When I click on my warehouse it says that it is empty, Why is my warehouse empty?

  126. Your warehouse will stay empty until you add products into it. Your warehouse is where your products are kept for your web site. As soon as you add a product to your warehouse it will no longer be empty.

  127. What is the "wholesale distributor" link for?

  128. This is the list of distributors that uSight recommends to obtain product to sell. uSight offers no support for these distributors. If there is a problem with them or a question concerning something they are offering please contact them individually, as uSight will not be able to help you with this.

  129. Can I add flash to my website?

  130. You can add flash to your website. To add flash go to "your library" and select the flash option and follow the instructions that follow.

  131. I can't get my image to display, What is wrong?

  132. Check the image source code to make sure it is pointing to the right place. To do this right click on the red x that appears and select properties.

  133. What is the difference between a domain name and my website title?

  134. A domain name is personalized to your website. It could be your company name or anything you choose to name your website.

  135. How do I make an internal page on my website?

  136. To make an internal page on your website go to the "Your Site" section. Here you will add the name of the page you would like to make an internal page. Below your list of pages it shows your list of navigation buttons. Click the "Edit" button and make sure that your internal page is not selected. You can still edit this page however you would like and then make a link from another page that will direct your customers to this page as they will not be able to see it from your home page.

  137. What is the Meta information?

  138. Your meta keywords and meta descriptions are used by the search engines to determine which internet users would profit by visiting your site. Your meta keywords are the words that people will search for at search engines i.e. if someone on the internet is looking for classic ford mustangs they might go to a search engine and type in "classic ford mustangs". Your meta description is the paragraph that is shown when someone finds your meta keywords.

  139. How do the search engines find my site?

  140. Your search engines will find your website using your meta information. Your meta keywords and meta descriptions are used by the search engines to determine which internet users would profit by visiting your site. Your meta keywords are the words that people will search for at search engines i.e. if someone on the internet is looking for classic ford mustangs they might go to a search engine and type in "classic ford mustangs". Your meta description is the paragraph that is shown when someone finds your meta keywords.

  141. Why should I log out of my own website when I am done?

  142. Logging out of your website when you are finished working on it keeps anyone else who might come along from accidentally changing anything that you have worked do hard to build.

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