-
How do I log into the uBuilder?
If you have not received your login information via email give
us a call at
1-800-544-9459 and we can supply that for
you. You can log into your website by visiting
http://login.ubuilder.com
and typing your username and password into the space provided.
Once you have done this click on the "Login" button and this will
take you into your site.
- Do I need to download any software onto my computer?
There is no software to download. Everything you need to build
a professional website is online and waiting for you to log on
and build.
- How much time does it take for my site to publish once I have
hit the publish button?
Your web site will be published immediately once you hit the publish
button. After your site has been published a link will be displayed
in which you can click on to view your web site.
- How do I put an image on a page?
When you log onto your website the first webpage that will appear
will have several options on it. Click on the "Your Library" option.
Then click on the Images Icon to enter the Image Library. At the
top a button will read "Add an Item" Select this option and it
will pull up a new screen. In this screen name the libary item
and then hit the "Browse" button to find the image you have previously
saved your computer that you want to import. Hit the "Open" button
on the file window your computer has opened, then click "Done"
at the bottom of the "Add Library Item" to import the image to
your site.
Now you can add the new image to any page in your web site. To
do this select the "Your Site" option on the main menu. From here
select the page you would like to add the image to and click the
"Edit Page" button. When it brings you to the preview of that
page it will give you an option to "add a row." When you select
this option it will give you choices of what you would like to
add. Select the choice that says "Library Item" or "Library Item
and Text" then you will be able to select from a list the library
item that you want to add. To complete the process, just follow
the instructions on each page until you are returned to the preivew
of your page. You should now see the newly inserted image on your
page.
- What is the "Your Library" section of my site for?
This section is where you import images, flash movies, music,
and ebooks to use on your web site. After you have imported a
library item, you can add it to any of your pages.
- What is the "Your Information" section of my site for?
This is where you would fill in all the information that is important
for the running of your web site. This includes basic information,
merchant account information, shipping options, and tax options.
- What is the "Your Warehouse" section of my site for?
This is where you add products to your web site. Once you have
added products here you can add them to any page on your web site.
To do this select the "Your Site" option on the main menu. From
here select the page you would like to add a product to and edit
that page. When it brings you to the preview of that page it will
give you an option to "add a row" When you select this option
it will give you choices of what you would like to add. Select
the choice that says "product", then you will be able to select
from a list of products that you have already added through the
"Your Warehouse." In the "Your Warehouse" section you will also
find a list of distributors that you can use to find products
to sell on your web site.
- What is the "Your Site" section of my site for?
This is where you will build your site. You can change your site
name, add pages, edit pages, preview your site, and publish your
site. This is where your pages are created that will be seen by
anyone on the net that visits your site.
- When do I use the "Logout" button?
When you are finished building your site for the day select the
log out button. When you are logged out, no one can use your computer
to tamper with your site.
- Does hitting the "Logout" button update the changes on my
site?
Hitting the "Logout" button will only log you out of your uBuilder.
To update the changes to your website you will need to publish
your site by selecting the "Publish Site" button at the bottom
of the site building page located in the "Your Site" area of the
uBuilder.
- After I have published for the first time how do I update
the changes I make?
You can always make changes and update them to your website as
often as you would like. To make your changes take effect click
the "publish site " button located at the bottom of the "Your
Site" page.
- Can I only sell things on my web site that comes from the
list of distributors?
You can sell anything on your website that you would like as long
as it is not illegal. We simply offer the distributor information
to give you something to sell if you currently have nothing to
sell.
- Where do I start?
You should have received an e-mail with log in information shortly
after you attended the seminar. This would include your web address
as well as your user name and password. If you have this e-mail
go to the address specified and use your username and password
to start building your web site.
If you have not yet received this email please give us a call
as soon as you can. We will send the information out to you promptly
and if need be we can give it to you over the phone.
- I am lost, whom can I call?
Please call uSight.com Customer Service at 1-800-544-9459. You
also might be able to find answers to your questions in this knowledge
base.
- What is my username and password for the uBuilder?
Your username and password is sent to you via e-mail within twenty-four
hours of your purchase. If it has not please contact us at 1-800-544-9459.
- What is a Hyperlink?
An Hyperlink is an action that allows you to create a link that
will direct your web site viewers in one of three directions.
1) Create a link that will open an e-mail box so your viewers
can send you an e-mail.
2) Create a link that will take customers to another page within
your website.
3) Create a link that will take your viewers to another web site
of your choice.
- Can I make my sight link to my e-mail?
Yes. On the "Edit Content" page highlight the portion of the text
that you would like to make a link. Then click on the "Create
Hyperlink" button and in the box labeled "Link to an email address"
enter the desired email address. Finally click on "Set" to create
the email link.
- Does my URL always have to start with website.ubuilder.com?
No, this is how your site will be set up but you can change that
at any time. To register a personalized domain name please call
customer service for pricing information.
- When I publish my site how can people find it?
There are many ways to bring people to your website. When you
publish your site it will show up one of two ways, either www.yourdomainname.com,
if you have already purchased a personalized domain name. Or website.ubuilder.com/yourname,
if you have not yet purchased a domain name. Your website will
be registered with 1500 different search engines. This registration
comes with a one time submission. However you can have your name
resubmitted to these search engines on a weekly or daily basis.
This is going to help bring people to your website. For pricing
information please call customer service at 1-800-544-9459.
- How long does it take to build a site using the uBuilder program?
A website can be built in minutes. However to put together the
site you want it will take time. The time it takes will depend
on how much detail you want on your site as well as how familiar
you are using the basic functions of your computer. Most sites
will also need maintenance often, adding products or changing
pricing. You will do things like this from time to time as the
need arises so the building of your site is ongoing. uSight.com
offers site building packages that can have your site done in
about a week. For details and pricing of these services please
call customer service at 1-800-544-9459.
- What hours can I call and talk to technical support?
Technical support is open Monday through Friday from 8:00 AM to
7:00 PM Mountain Standard Time. You can also email technical support
at customerservice@usight.com and your inquiry will be addressed
as soon as possible.
- Will you design my web site for me?
Yes, uSight.com offers an array of design packages and services
to help you get your site looking just the way you want it. For
details and pricing please call customer service at 1-800-544-9459.
- Can I have a friend design my web site for me?
You can have your site designed by anyone.
- Do I have to use uBuilder to design my web site?
We recommend the uBuilder program to help you design your site
but there are other ways to do it. If you have experience designing
web pages with written code you can have FTP access to upload
your information. However, this eliminates free technical support,
your space is then limited, and the content you upload cannot
be edited from within the uBuilder. For details and pricing please
call customer service at 1-800-544-9459.
- How do I link my merchant account to my uBuilder web site?
1. Log in to your uBuilder at
http://login.ubuilder.com
2. Select the "Your Information" option
3. Select the "Merchant Account" option
4. Enter your merchant username and your merchant password in
the spaces provided and click the "Update Information" button.
This will connect your merchant account and you will be ready
to accept Visa and MasterCard.
Note: The two e-mail boxes, "Orders E-mail" and "Customer Service
E-mail", are used to send you the results of an e-commerce transaction.
If you do not provide a value for these, your e-mail address from
the Basic Information section of Your Information is used.
- How do I add products into the uBuilder?
After you log into the uBuilder select the "Your warehouse" option,
then select the "Add New Product" button. Fill in the information
about your product and click the "Add Product" button.
- How do I use the "Add Text" option on the "Add Content to
Your Site" page?
This button is used to add text to the pages of your website.
If you want to add pictures with text you will not want to add
them here. This is where you add words only. You will not be able
to use any HTML in this section.
- How do I use the "Add library Item" option on the "Add Content
to Your Site" page?
This is where you will add pictures, flash movies, music, and
ebooks to you web pages. You will not be able to add words here;
you will simply choose a item from your library and choose the
how you want it to appear on your site. You will not be able to
use any HTML in this section.
- How do I use the "Add library Item and Text" option on the
"Add Content to Your Site" page?
This might be your most used button on your website. This is where
you add library items ( such as images, flash, music, and ebooks)
and text in the same area. If you would like a picture with a
title this is where you would add it. You will not be able to
use any HTML in this section.
- How do I use the "HTML" option on the "Add Content to Your
Site" page?
This is where you will enter any HTML code that you would like
to add on your site. For a list of HTML hints and tips visit the
HTML section of the knowledge base. Here you will find little
things to help your site look better. Use HTML with caution. It
is easy to mess up and often not easy to fix.
- Can I add products on different pages or do they all have
to be on one page?
You can add products to any page within your site. To add the
products you will first need to upload them in the "Your Warehouse"
section of your uBuilder. Then you will choose the "Add Products"
option while you are adding new rows to your page. All you need
to do here is select the product that you would like in that spot
on that page.
- How do I set up my shopping cart?
For your shopping cart to properly operate, you need to do the
following: 1.Link your merchant to your site with your Merchant
account username and password.
2. Add products to your warehouse.
3. Add products to pages in your site.
When you publish your site, the "Add to Cart" buttons will be
automatically created for each product that you added to a page
on our site. When a customer clicks on this button, the product
will be added to the shopping cart.
- How do I know when someone has made a purchase on my site?
When someone makes a purchase on your website you will receive
an e-mail letting you know what that customer has purchased. Your
customer will also receive an e-mail confirmation for their purchase.
To set this up you will need to include your email address in
the merchant account section of the basic information area of
your site.
You can also view your orders by clicking on the "Your Orders"
option on the main menu.
- Can I put my web hosting on hold?
You can put your web hosting on hold at any time. However when
you would like to use your website again we will need to take
payment for the hosting that has not been paid.
- If I need help building my website will uSight do it for me?
Yes, uSight.com offers an array of design packages and services
to help you get your site looking just the way you want it. For
details and pricing please call customer service at 1-800-544-9459.
However if you need just a little help with some of the portions
of building a website give us a call and we will do our best to
help you through the portions of the uBuilder that are giving
you troubles.
- How much space can my web site use?
With the uBuilder software we allow you unlimited space for your
web site.
- How many pages are allowed on my website?
Your can have as many pages as you want. You can add new pages
in "Your Site" area of the uBuilder (accessible by clicking on
the "Your Site" option on the main menu). Enter the name of the
new page in the box after "Add Page: " and click the "Add" button.
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- I have been waiting for my login e-mail and it hasn't come
yet, what should I do?
Please call us as soon as possible so we can get this information
to you. Usually the reason you have not yet received your login
information is because we don't have the right e-mail address
for you. So please give us a call and let us know so we can get
this vital information to you.
- I was told my web site comes with an autoresponder. How does
that work?
Your autoresponder responds automatically to purchases on your
website with two e-mails. The first email is sent to your customers
thanking them for their purchase as well as giving them an order
number. The second e-mail is sent to you with the details of the
purchase as well as the contact information for your customer
so you can ship the product.
- How can I purchase a design package for my website?
To purchase a design package please call customer service at 1-800-544-9459.
There are three design packages to choose from and a customer
service agent will be more than happy to give you the details.
- When I am editing a page can I put things wherever I want?
Yes the uBuilder 2.0 has been designed to allow you maximum control
over the look and design of your website. When you first choose
a page to edit it will come up in a preview screen displaying
all of your content broken into the different sections it was
added in. To the left of the content boxes or rows you will see
little arrows. These little arrows will move that box in the direction
of the arrow. This allows your to change the order of your content
without having to erase it and add it again.
- Can I adjust the size of any image in my Library?
When you add a picture from your library to one of your pages
it will ask you what percentage in size you would like the picture
to appear on your page.
- Do I have to adjust the size of my image before I import it
into my library?
No, your images can be adjusted in size when you place them on
your web page. This allows you to add your images just the way
they are without having to worry how they will fit on your pages.
However, it is recommended that you resize your images before
you upload them, because this will improve the load speed of your
pages.
- I hit the "create Hyperlink" button and it doesn't create
a link, what am I doing wrong?
You need to make sure that you have highlighted the text you want
to become the link.
- Does my web site accept FrontPage extensions?
No, our servers do not support FrontPage extensions.
You can use the HTML that front page creates for the content of
your pages by using the HTML option on the "Add Content to Your
Site" page. However you can not use HTML to change the frame of
your website. The templates are there to give you a choice of
the style you would like. For further options in changing the
look of your website please call customer service.
- Can I use HTML on my web site?
Your web site is set up to allow more experienced web designers
the option of using HTML to create pages. To use HTML add a new
row while editing a page. Here you will be able to choose the
option to add HTML. Select this option and add your HTML in the
box provided. Note: HTML is easy to get wrong and not as easy
to fix. Use it carefully, as customer service is not available
for mistakes made while using HTML.
- When do I publish my web site?
You should publish your web site when you are ready to have people
view it but keep in mind that publishing your site will not hurt
if you are not finished with it. It could actually be helpful
to let you see just how your site is coming along.
- How do I use the "Shipping Options" button under the "Your
Information" button?
This is where you can choose how to charge shipping to your customers.
You can choose to charge shipping according to weight, by number
of products purchased, by the price of the items, or you can offer
free shipping.
- How do I use the "Tax Options" button under the "Your Information"
button?
You can set a default tax that will be charged to everyone, or
charge tax by state. If your state charges different rates for
different counties, then you can used the Zipcode tax options
to set up the tax percent that should be added to your state tax.
- How do I use the "Basic Information" button under the "Your
Information" button?
This is where all your basic information is kept that is important
for the running of your website
- How do I find out my state sales tax?
Contact your local government.
- What do I do if my website goes down?
Your website should not go down but if it does please call us
immediately at 1-800-544-9459.
- If I forget any of my usernames or passwords what should I
do?
If you loose your user name and password we will be able to help
you. Please call customer service at 1-800-544-9459.
- How do I include shipping charges in my website?
Inside your uBuilder you will need to click on the "Your information"
button. In the new page that this opens you will see a "Shipping
Options" button. This is where you will determine how you would
like to charge for shipping on your website. Choose the option
that is best for you.
- Can I include taxes on the products I am selling?
Yes you can charge taxes. You are responsible for charging your
state sales tax to customers that are purchasing from your state.
Other than this you do not need to charge taxes.
- If I am having technical problems with my uBuilder whom should
I call?
For technical problems you will need to call technical support
at 1-800-544-9459.
- How do I change the look of my website?
You can change the look of your website in many ways. The biggest
way to change the look of your website is to change the template
that your website is being built in. The uBuilder offers 14 different
templates and we are working on adding more in future updates.
Other ways you can change the look of your website would be to
add images or flash movies. You can also use HTML to make your
text take on a different look. If you would like uSight to make
your website look different you can purchase a design package.
For details and pricing information please call customer service
at 1-800-544-9459.
- How do I set product options to a product, such as size and
color?
In "Your Warehouse" when you add a product or if you are editing
a product select the "Edit Product Options" button near the bottom
of the page. It will bring up a page that takes you through the
rest of the steps for setting up multiple product options.
- Can I control the layout of my page?
Your page layout is completely customizable. Once you have added
content to your site it will show up on the design screen. In
the bottom left corner of each section of content it will have
little arrows that allow you to move your content around the screen
to put it in any position on the page that you would like. This
will allow you to import your content in any order and move it
to look the way you want.
- What is the step by step process for building my site?
To see the step by step process to the uBuilder visit
www.ubuilder.com
and select the web demo option or read the steps below.
- Log into your site by visiting login.ubuilder.com
- Enter your username and password
- Read the license agreement and accept or deny the license
agreement
- Start with the "Your information" option
- Make sure the "Basic information" section has your correct
information.
- Link your merchant account in the "Merchant account" section
- Fill in your shipping options in the "shipping options"
section
- Fill in the required information in the "tax options" section
- Selct the "Main Menu" option at the top right of the screen
and proceed to "Your Warehouse" section of your web site
- Add your products in the "Your Warehouse" section
- Proceed down the main menu to the "Your Library"
- Add your images into your library following the instructions
in the library
- Further down the main menu select "Your Site" this is where
you build your site
- Fill in your site name. This is where you will come if you
would like to change your site name
- Choose your site template. There are 14 choices here and
there will be more in the future
- Next add your pages.
- Select the page you would like to add content to and click
the "Edit Page" button
- The design screen will appear that has two options; Click
on "Add a New Row"
- Select the type of content you would like to add to your
page
- Add your content by following the instructions on each page
until you are returned to the design page
- Preview your site to make sure it looks the way you want
it.
- If you need to change things go back to "Your Site" and
edit the pages again
- After your pages look the way you want go back to "Your
Site" and add your meta information by click on the "Site
Settings" button
- Preview your site to make a final check of the content you
have added.
- Publish your site. Visit your URL and see what you have
accomplished.
Your site is finished. You can always change what you have put
on our site. To do so log into the uBuilder and change the information
in the "Your Site" menu.
- What if the basic information page on my website is incorrect
can I change that by myself?
Yes you can change the information there yourself. You will also
want to give us a call and let us know that we have some incorrect
information for you. This will make sure that in the future you
are kept up to speed with all the changes that are happening here
at uSight.
- What do I do about setting up my merchant account and any
questions I have about it?
If you need to purchase a merchant account please call customer
service at 1-800-544-9459. If you have already purchased a merchant
account you will be able to connect it to your website with the
following steps.
1. Log in to your uBuilder at
login.ubuilder.com
2. Select the "Your Information" option
3. Select the "Merchant Account" option
4. Submit your merchant username and your merchant password in
the spaces provided.
5. Select the "update information" button
This will connect your merchant account and you will be ready
to accept Visa and MasterCard.
- When I click on my warehouse it says that it is empty, Why
is my warehouse empty?
Your warehouse will stay empty until you add products into it.
Your warehouse is where your products are kept for your web site.
As soon as you add a product to your warehouse it will no longer
be empty.
- What is the "wholesale distributor" link for?
This is the list of distributors that uSight recommends to obtain
product to sell. uSight offers no support for these distributors.
If there is a problem with them or a question concerning something
they are offering please contact them individually, as uSight
will not be able to help you with this.
- Can I add flash to my website?
You can add flash to your website. To add flash go to "your library"
and select the flash option and follow the instructions that follow.
- I can't get my image to display, What is wrong?
Check the image source code to make sure it is pointing to the
right place. To do this right click on the red x that appears
and select properties.
- What is the difference between a domain name and my website
title?
A domain name is personalized to your website. It could be your
company name or anything you choose to name your website.
- How do I make an internal page on my website?
To make an internal page on your website go to the "Your Site"
section. Here you will add the name of the page you would like
to make an internal page. Below your list of pages it shows your
list of navigation buttons. Click the "Edit" button and make sure
that your internal page is not selected. You can still edit this
page however you would like and then make a link from another
page that will direct your customers to this page as they will
not be able to see it from your home page.
- What is the Meta information?
Your meta keywords and meta descriptions are used by the search
engines to determine which internet users would profit by visiting
your site. Your meta keywords are the words that people will search
for at search engines i.e. if someone on the internet is looking
for classic ford mustangs they might go to a search engine and
type in "classic ford mustangs". Your meta description is the
paragraph that is shown when someone finds your meta keywords.
- How do the search engines find my site?
Your search engines will find your website using your meta information.
Your meta keywords and meta descriptions are used by the search
engines to determine which internet users would profit by visiting
your site. Your meta keywords are the words that people will search
for at search engines i.e. if someone on the internet is looking
for classic ford mustangs they might go to a search engine and
type in "classic ford mustangs". Your meta description is the
paragraph that is shown when someone finds your meta keywords.
- Why should I log out of my own website when I am done?
Logging out of your website when you are finished working on it
keeps anyone else who might come along from accidentally changing
anything that you have worked do hard to build.
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